Return Policy
(1) All returns and/or exchanges must be made within 14 days from the original purchase date and must be arranged with a return goods authorization from sales@bathcity.ca.
(2) Refunds and/or exchanges are subject to a minimum 30% restocking fee. The product must be in original packaging without any damage on the package and in a resalable condition.
(3) No refunds/exchanges on custom and special-order items.
(4) No refunds/exchanges on clearance and display items.
(5) All products are guaranteed by the manufacturer warranty as per their specified terms and conditions and must be handled directly with the manufacturer.
(6) Bath City Design is not responsible for any plumbing or any installation charge.